About Us

Through the combined and diverse industry experiences of our people, we help Australians seek an understanding of insurance and inturn provide them with a comprehensive general insurance protection plan. Adrian say’s “the protection provided by general insurance products is more often than not misunderstood and in many cases, not arranged to suit the risk”.

Comprehensive Insurance Solutions help clients understand their insurance needs and recommends the appropriate insurance coverage to protect their risk exposure.

For advice tailored to you, contact the team at Comprehensive Insurance Solutions.

Our Staff

Adrian Banfield | Managing Director

Adrian is a fully accredited Authorized Representative of Resilium Insurance Broking Pty Ltd.

Adrian is the Managing Director and founder of Comprehensive Insurance Solutions and has developed a wealth of knowledge in both Commercial and Domestic Insurance products during his 25 year career, but it is in the Small to Medium Enterprise (SME) sector that his experience and passion proves most valuable to our clients given the wide variety of industry sectors.

Adrian prides himself on providing clients with professional and tailored advice to ensure all their insurance requirements are met.

Not only is Adrian a passionate Richmond Tigers supporter (aren’t they all!!), but he is also the Managing Director to a family of four!



Callum Brown | Account Director (Commercial)

Callum is a fully accredited Authorized Representative of Resilium Insurance Broking Pty Ltd.

Callum joined Comprehensive Insurance Solutions as our Account Director (Commercial) in early 2019.

Callum was an Insurance Broker for 16 years with Oamps, Willis and PSC Insurance Group before moving across to Chase Underwriting where he provided construction insurance solutions to insurance brokers as well as helping Chase create and build their Mobile Plant & Equipment Product.

Callum has gained knowledge in all Commercial Insurance products over his career, but it is his experience in the Construction & Building sector that complements our already wide range of expertise.

It is fair to say Callum is a proper one-eyed Geelong Cats supporter, but he does find time to spend time with his wife and two children (when the Cats aren’t playing!).


Carmel Dwyer | Account Executive (Commercial)

Carmel is a fully accredited Authorized Representative of Resilium Insurance Broking Pty Ltd.

With over 30 years experience in the general insurance industry, which has been spread over roles as a broker, underwriter and claims office for both international and national firms.

Carmel has gained a wealth of knowledge in all Small to Medium Enterprise (SME) sector insurance products with Heavy Motor Insurance being at the forefront.

As a mad cat lover (of the feline variety), Carmel loves nothing more than showing and breeding her beloved Persian cats.




Shayne Ko | Senior Account Manager (Domestic)

Shayne is a fully accredited Authorized Representative of Resilium Insurance Broking Pty Ltd.

Shayne’s main focus is client relationships and in turn building genuine rapport with all clients.

Administering a very professional level of service, Shayne draws on her 15 years experience in the general insurance industry offering advice and solutions for your personal insurance needs.

As an avid snowboarder in the winter months and a lover of the great outdoors any time of year, Shayne’s joy for life is always evident in the office.




Kaye Adams | Senior Account Manager (Domestic)

Kaye is a fully accredited Authorized Representative of Resilium Insurance Broking Pty Ltd.

With the recent purchase of MGF Insurance Services, we are privileged and excited to have secured Kaye’s services and welcome her to the Comprehensive Insurance Solutions team.  Kaye has spent the last 20 years with MGF Insurance Services and brings a wealth of experience to our team, especially in the personal insurance sector.

With a friendly and helpful nature, it is no wonder Kaye is so popular with her clients, and we are sure she will continue to provide this first class service under the Comprehensive Insurance Solutions banner.

As a lover of the coastal life and watching the sun come up every morning whilst taking her trusty pooch for his morning walk, Kaye’s other love is pretending to be a Masterchef contestant in her kitchen and sharing the results with the people she loves the most.


Fiona Doukas | Administration Assistant

Fiona has had a vast experience in the insurance industry specialising in Commercial Insurance and Domestic Insurance products.

With 24 years of experience, Fiona’s main focus was providing superior customer service.  Fiona has previously worked with Suncorp for 20 years and has transitioned through AMP, GIO, Resilium and Vero branded products providing support and service to direct clients, BDM’s and Resilium Authorized Representatives.

In her spare time, Fiona enjoys spending time with her family including her two children and relaxing with her friends over a coffee or a nice glass of wine.

Important Information
Comprehensive Insurance Solutions Pty Ltd ABN 23 098 152 008 is an authorised representative of Resilium Insurance Broking Pty Ltd, ABN 92 169 975 973, AFSL No. 460382
This information does not take into account the objectives, financial situation or needs of any person. Before making a decision, you should consider whether it is appropriate in light of your particular objectives, financial situation or needs.

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